FAQs

❓ Frequently Asked Questions – Olivenn

Welcome to Olivenn's Help Center! We've answered the most common questions to make your shopping experience smooth and transparent.

🛒 Orders

Q: How can I place an order?
Simply visit our website, choose your favorite items, select your size, and click “Add to Cart”. Proceed to checkout and fill in your shipping details to confirm your order.

Q: How will I know if my order is confirmed?
You’ll receive an order confirmation email or SMS shortly after placing your order.

Q: Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 1 hour of placement. Once the parcel is dispatched, changes cannot be made.

🚚 Shipping

Q: How long does delivery take?
Orders are delivered within 2 to 3 working days across Pakistan.

Q: What are the delivery charges?

PKR 200 flat rate nationwide
Free shipping on orders above PKR 5,000

Q: Which courier do you use?
We ship via TCS and PostEx, both trusted and reliable partners.

📦 Returns & Exchanges

Q: Can I return a product?
Yes, returns are accepted within 7 days of delivery. The parcel must be opened, unused, and in original packaging.

Q: Can I exchange an item if the size doesn’t fit?
Absolutely! You can request a size exchange within 7 days, subject to stock availability.

Q: Are sale items returnable?
No, items purchased on sale or during promotions are non-refundable and non-exchangeable, unless faulty.

Q: How do I start a return or exchange?
Email us at customer.support@gmail.com with your order number and reason for return. Our team will guide you through the process.

📏 Sizing & Fit

Q: How do I choose the right size?
Each product includes a detailed size chart. If you're unsure, feel free to reach out — our team is happy to help you find the perfect fit!

💳 Payments

Q: What payment methods are accepted?
We currently offer Cash on Delivery (COD) across Pakistan.
Online payment options will be launched soon!

📬 Tracking & Delivery

Q: How can I track my order?
Once your parcel is shipped, you’ll receive a tracking number via SMS or email.

Q: My parcel is late. What should I do?
Please allow up to 3 working days. If it hasn’t arrived, email us at customer.support@gmail.com for an update.