Privacy policy

📜 Olivenn Privacy Policy

Last updated: July 9, 2025

At Olivenn, your privacy is our top priority. Inspired by the transparency standards followed by premium brands like Avant Garde in Pakistan, we ensure your data is always handled with care, security, and integrity.

1. What We Collect

🧾 Information You Provide

Full name, contact number, email address
Billing and shipping details
Order history and communication

💻 Automatically Collected

IP address, browser type, device details
Website usage, time spent, pages visited

📦 From Third Parties

Payment processor info (tokenized only)
Analytics platforms (Google Analytics, Meta Pixel, etc.)

2. How We Use Your Data

✅ To process and fulfill your orders
📩 To send order confirmations and delivery updates
💬 To respond to your messages or feedback
📊 To improve site experience through analytics
📢 To send promotional content (only with your consent)
🛡️ To comply with legal obligations

3. Legal Grounds for Processing

Under Pakistan's Personal Data Protection Bill:

Contractual necessity (to deliver what you buy)
Your consent (marketing or newsletter)
Legal compliance (tax, fraud prevention)
Our legitimate business interests (site improvement)

4. Data Retention Policy

We keep your data as long as necessary to:

Complete your purchase
Provide customer support
Meet legal requirements

After that, it's securely deleted or anonymized.

5. Who We Share It With

We do not sell your data. But we may share it with:

Trusted delivery & courier services
Secure payment gateways
Professional analytics or marketing platforms

All third parties must comply with strict confidentiality obligations.

6. Cookies & Tracking

We use cookies to:

Remember your preferences
Analyze traffic
Deliver personalized content

You can disable cookies anytime from your browser settings.

7. Your Rights

You have full control over your data:

Request access
Correct or delete your info
Limit or object to processing
Withdraw consent anytime

To request any of these, email us at customer.support@gmail.com

8. Security Measures

We protect your information using:

SSL encryption
Firewalls & access controls
Regular security checks

Despite all measures, no system is 100% immune — but we stay vigilant.

9. Cross-Border Transfers

If we ever transfer data outside Pakistan (like cloud servers), we ensure those countries have equivalent data protection laws or use legally binding contracts.

10. Updates to This Policy

This policy may change from time to time. We’ll update you via our website or email if there are major changes. We recommend reviewing this page occasionally.