Return policy

🔁 Olivenn Return & Exchange Policy

Effective Date: July 9, 2025

At Olivenn, your satisfaction means everything to us. While we ensure top-notch quality and accurate product details, we understand that sometimes an exchange or return may be needed. Below is our simple and fair return policy.

✅ Return Eligibility

You may request a return or exchange within 7 days of receiving your order, under the following conditions:

The product must be unused, unwashed, and in original condition
The original packaging and tags must be intact
The parcel must be opened and checked upon delivery
Proof of purchase (order number, receipt, or confirmation email) is required

⚠️ Returns requested after 7 days will not be accepted

🚫 Non-Returnable Items

We do not accept returns for:

Items that have been worn, washed, or altered
Sale/discounted items (unless damaged)
Accessories (for hygiene reasons)
Custom or made-to-order articles

🔄 Exchange Policy

We offer size exchanges (if stock is available) or product exchange if:

The item delivered was incorrect or defective
You inform us within 7 days of delivery

Exchange shipping charges may apply depending on the reason.

📦 How to Initiate a Return

To request a return/exchange:

Email us at customer.support@gmail.com with your order number and reason for return.
Our team will verify your request and provide instructions for pickup or return shipping.
Once we receive and inspect the product, we will issue:
- A replacement (if applicable), or
- A store credit/refund (as per policy)

💸 Refunds (If Applicable)

Refunds are offered in the form of store credit only.
Cash refunds are not provided, except in rare cases where the product is out of stock and a replacement is not possible.
Store credits are valid for 90 days.

📍 Return Address

All return parcels must be sent to the address provided by our customer service team via email.

🖤 Important Note

All return/exchange parcels must be opened and checked at the time of delivery.
If you accept a sealed or unchecked parcel and later report issues, it may affect the approval of your return.